Unit 26
Doing a job Handover
職場攻略/辦公日常
English for the workplace/Communication in workplace
BRAIN STORM
Share your ideas with your teacher and try to make sentences.
How do you think do employees prepare for a job handover?
VOCABULARY
Repeat these sentences after your teacher.
1. responsibilities (n.) 責任
I have so many responsibilities at work.
我在工作中有很多責任。
2. communicate (v.) 交流
You should communicate your concern to them.
你應該向他們傳達你的關注。
3. reinforces (v.) 強化
I hope today will reinforce the importance of trust.
我希望今天將加強信任的重要性。
4. introduction email (phr.) 介紹電郵
Make an introduction email to the Directors.
向董事發送介紹電子郵件。
5. CC (v.) 抄送
Have the manager on CC, in your email.
在您的電子郵件中讓經理使用CC。
6. contracts (n.) 合同
The contracts are already in your table.
合同已經在您的表中。
7. sales leads (phr.) 潛在客戶
Do you have sales leads today?
今天有潛在銷售嗎？
8. cold calling (n.) 直接打電話
I am tasked to be on cold calling today.
我的任務是今天直接打電話。
Dialogue
Read the dialogue aloud with your teacher.
Hey Krista, so just to be clear, did you receive all my emails?
嗨Krista，我就確認下。 你收到我發給你的所有郵件了嗎？
Yes, I got about 5 or 6 different emails and I’ve already looked through all the attachments.
是的，我收到大概五六封不同地郵件，我把附件都看過了。
Okay, well do you have any questions?
好的，你有什麼問題嗎？
I do, mainly questions concerning my duties and responsibilities. Do I need to contact clients every week?
有，主要是和我的職責相關的問題。 我每周都需要和客戶聯繫嗎？
Yes, you do! At Kacey Jones, we like to make our clients feel as if they can communicate with us whenever, so sending a weekly email reinforces that message.
是的！ 在Kacey Jones，我們希望客戶感到隨時能夠與我們聯繫，所以每周發封郵件會強化這個資訊。
Got it! And will you be making an introduction email or should I just email them myself?
明白了！ 你會發介紹電郵嗎，還是我直接給他們發郵件？
Don‘t worry about that. I’ll make an intro email and CC you on it. I‘ll try to send it out to everyone a week before I leave. By the way, did you receive all 26 sales contracts?
這個不必擔心。 我會發介紹電郵，抄送給你。 我盡量在我離開之前一周發給大家。 順便問一句，所有26個銷售合同你都收到了嗎？
Yes, I did
是的，我收到了。
Great! I’ll also send you some files on my sales leads. I would suggest just cold calling them.
好極了！ 我也會把一些潛在客戶的文檔發給你，我建議你直接給他們打電話。
Thanks!
多謝！
Now, here’s a paper copy of my day-to-day activities. I’ve summarized my daily and weekly goals and what preparation I do in between. You’ve already received a copy of this via email. Let me know if you have any questions.
這是我逐日活動安排的紙質版。 我總結了我每天和每周的目標以及這之間我做的準備。 你已經收到一份電子郵件版的了，有問題就告訴我。
Everything is crystal clear. So, Devin I hope you don’t mind if I ask, but why are you leaving?
都非常清楚。 Devin我希望你不介意我的問題，你為什麼離職呢？
To be frank, I really love what I do and the people I work with, but I can’t stand the long hours. I found a part-time job with another company. My new office will be close to home and I’ll get to spend more time with my kids.
坦誠講，我喜歡我的工作和同事，但工作時間太長了。 我在另一家公司找到一份兼職。 新辦公室離家很近，我能和孩子們多在一起。
What a true family man! I’m the opposite, a total workaholic!
真是顧家好男人！ 我恰好相反，我是純粹的工作狂！
That’s exactly what this position requires… Oh, before I forget let me send an email with all my contact details. If you have any questions about anything, just shoot me an email.
那正是這份工作需要的。 哦，我發給你一份我的聯繫方式詳情，免得我忘記。 你有問題的話給我封郵件就行。
I appreciate it, Devin. Also, thanks for scheduling this handover meeting! You’ve been extremely helpful!
非常感謝，Devin. 也很感謝安排這個交接會！ 你幫了我大忙！
Let's Practice
Make it right.
I do, mainly questions _______my duties and responsibilities.
1.concerning
2.tackling
By the way, did you receive all 26 sales _______?
1.contracts
2.arrangements
“sending a weekly email reinforces that message. “ means: ________ .
A.Sending a weekly email strengthens that message.
B.Sending a weekly email forces that message.
C.Sending a weekly email supplements that message.
D.Sending a weekly email defends that message.
Hey Krista, so just to be clear, did you ______ all my emails?
A.get
B.receive
C.acquire
D.claim
Yes, you do! At Kacey Jones, we like to make our __(1.)__ feel as if they can __(2.)__ with us whenever, so sending a weekly email __(3.)__ that message.
recalls / reinforces / customers / clients / talk / communicate
DISCUSSION
Make a conversation with your teacher.
1.What do you think is the hardest part of doing a job handover?
