Unit 17
Employee Retention
職場攻略/辦公日常
English for the workplace/Communication in workplace
BRAIN STORM
Share your ideas with your teacher and try to make sentences.
What do you think makes the employees stay in a company?
VOCABULARY
Repeat these sentences after your teacher.
1. turnover (n.) 公司人員流動
When will the turnover happen?
公司人員流動何時發生？
2. retain (v.) 留住某人
How can we retain more employees?
我們如何留住更多員工？
3. desirable (adj.) 稱心如意的
Is the job really desirable?
他份工作真的可取嗎？
4. exit interview (n.) 離職面試
Did you do the exit interview?
你做過離職面試嗎？
5. notoriously (n.) 聲名狼藉的
The company is notoriously known to be bad.
眾所周知，這家公司很糟糕。
6. room for growth (phr.) 發展空間
The company needs room for growth.
公司需要增長的空間。
7. undesirable (adj.) 不合心意的
The job is undesirable.
這項工作是不可取的。
8. reinforce (v.) 加強
We need to reinforce our employee support.
我們需要加強對員工的支持。
Dialogue
Read the dialogue aloud with your teacher.
Zack, what do you think about our turnover numbers?
Zack，你覺得公司人員流動率的數字看起來怎麼樣？
Well it’s definitely something we need to deal with. At the moment, we have a 30% turnover rate. We need to find out what we are doing wrong, so that we can retain more of our desirable employees.
嗯，這的確是我們需要加強的。 目前我們的公司人員流動率為30%。 我們要看看我們是不是哪裡做的不夠，留住我們想要的員工。
Were you able to go through the exit interview feedback?
你能看一看離職面談的反饋情況嗎？
Yes, I found various reasons for our former employees’ decision to leave the company. I’ve grouped them into three categories. First we have the group of people who left due to a notoriously bad manager.
Then we have the group of people who left the company because there was no room for growth in the company. And lastly, we have the group of people who left for unspecified reasons.
是的，我發現大部分原因都是之前的員工自動離職。 我把它們分為了三大類。 第一類是因為他們聲名狼藉的上司。
然後就是因為覺得公司沒有自己發展空間而離職的。 最後就是未說明具體原因而離職的。
Ok, were you able to categorize the former employees as desirable or undesirable employees?
好吧，你能把這些員工分為理想員工和不理想員工嗎？
Yes, I managed to do that. A large number of our former employees were categorized as desirable employees. That means we need to start looking into how to keep those employees.
是的，我分好了。大部分我們的離職員工都是理想員工。這就意味着我們得開始找找能留住員工的方法了。
Ok. Well, you mentioned previously some of our exiting employees weren’t happy with their managers. We need to make sure our managers are qualified and fit for the job. They need to reinforce open communication, provide meaningful feedback and inspire employees to work together.
好的。既然你之前提到我們有些離職員工對自己的上司不滿意，我們得确保這些經理级的員工都是稱職的。他們應该加强開放型討論，给員工提供有用的建議，並激勵員工一起工作。
I’ll look at ways of helping them become more effective managers and we can
discuss it during our next meeting.
我會找方法讓他們成為更高效的經理人的，我們下次開會的時候可以討論這個問題。
Ok…Now, what do you think we can do about lack of growth within our company?
好的… 那麼你覺得，對於公司發展空間不大我們能做什麼呢？
Yeah, I like that idea. What about motivation?
嗯，我喜歡這個主意。怎麼激勵員工呢？
That’s another issue. Our current compensation structure doesn’t really reflect performance. Money wasn’t the number one issue pertaining to retention, but it has a big impact when it’s seen as merit-based.
那是另一個問題。 我們目前的薪資結構並不能反映工作表現。 錢在留住人才方面並不是最主要的問題，但是當它 業績挂鉤的時候影響就很大了。
Ok, we could look into changing that.
好的，我們可以看看改變它的方法。
Lastly, we should also focus on the recruitment process to ensure that our potential employees have the right job fit with the position.
最後，我們應該也需要關注招聘流程，保證我們的新進員工適合他們的崗位。
Yeah, I agree. We thought of some really good ideas. How about we head out to lunch and continue where we left off, after.
嗯，我同意。 我們想到了一些不錯的點子。 現在我們出去吃個午飯，回來再繼續談剩下的怎麼樣？
Let's Practice
Make it right.
At the moment, we have a 30% ______ rate.
1.turnover
2.passing
First we have the group of people who left _____ to a notoriously bad manager.
1.due
2.because
“They need to reinforce open communication, “means: _____.
A.They need to strengthen open communication.
B.They need to force open communication.
C.They need to enhance open communication.
D.They need to be forceful for open communication.
Well, the exit interview ________ tells us that part of the problem is job satisfaction.
A.reply
B.feedback
C.response
D.answer
Our __(1.)__ compensation structure doesn’t really __(2.)__ performance. Money wasn’t the number one issue pertaining to retention, but it has a big __(3.)__ when it’s seen as merit-based.
merit / reflect / present / current / effect / impact
