Hi, this is Jonathan, the owner of Better Dry Cleaning. Since you’re the manager, I’d like your advice on serving our customers more efficiently. As you know, a large office building was just built nearby, so we have a lot of new customers. Most of them come in to pick up or drop off their clothing before or after work. We only have two employees working at the front desk during those times, so people have to wait in long lines. I don’t want to lose customers because people are waiting too long… but hiring more staff won’t help, because the rush of people is only in the early morning and late afternoon. Call me back with ideas about how we can more efficiently manage the rush of customers in our store. Again, it’s Jonathan.