Unit 37
Speed things up
職場攻略/市場業務
English for the workplace/Communication Skills
BRAIN STORM
Share your ideas with your teacher and try to make sentences.
How do you apologize for a delayed order?
VOCABULARY
Repeat these sentences after your teacher.
1. check in (phr.) 檢查、確認
Can I check in on my order?
我可以檢查我的訂單嗎？
2. placed (v.) 下訂單
I placed an order last month.
我上個月下了訂單。
3. confirmation (n.) 確認
Can I get the confirmation for my order?
我可以得到我的訂單確認書嗎？
4. brochure (n.) 手冊
Do you have a business brochure?
您有企業宣傳冊嗎？
5. sincere (adj.) 真誠的
I offer you my sincere apologies, Sir.
主席先生，我向您致以誠摯的歉意。
6. glossy (adj.) 有光澤的
She had glossy black hair.
她長著烏黑發亮的頭髮。
7. In-house (adj.) 內部的、公司自行完成
Should we invest in in-house printing?
我們應該投資內部印刷嗎？
8. speed things up (phr.) 加快進度
How can we speed things up?
我們如何加快速度？
Dialogue
Read the dialogue aloud with your teacher.
Perfect Printers, good morning. What can I do for you?
Perfect Printers公司，早上好。 能怎麼幫您呢？
Hi. I’m just calling to check in on the brochure order we placed last week. We haven’t received the confirmation email yet.
你好，我打電話來想確認一下上個星期我下的一筆宣傳手冊的訂單。 我還沒收到確認郵件。
Sir, my sincere apologies. Could you give me your confirmation code? I’ll look it up for you right away.
先生，對此我們非常抱歉。 您能給我您的確認號嗎？ 我馬上為您查詢。
It’s 2398.
是2398。
Okay, let’s see here. The order is for Rogers and Co.,. Quantity: 500 brochures. 8 by 11 inches. Full color. Glossy print. In-house design service. Does that sound about right?
好，我看一下。 這筆訂單是來自Rogers公司的。 數量：500本手冊。 8乘11寸、全彩、光面。 是我們公司為您提供設計服務的。 資訊正確嗎？
That’s right. Could I confirm the price and the delivery date?
對的。 你能幫我確認一下價格和送達時間嗎？
The price is $3000. They should arrive on June 20.
價格是3000美金。 會在6月20日送達。
Oh, I might have some issue with the delivery date. Is there any way to speed things up?
嗯，這個到貨時間可能有些問題。 有辦法能快一點送到嗎？
All of our production is in the same standard time frame. But if you upgrade to overnight express delivery, you’d be able to get your brochures on the 18th. There would be an additional charge of $80.
我們的製作週期都是標準時長。 不過如果你升級成到隔天快遞，那可以在18號拿到傳手冊。 需要額外再付80美金。
We’ll opt for that then. We can’t afford the marketing campaign to start late.
那就選這個吧。 我的市場活動可不能拖延。
Okay, I’ll modify your shipping method right now. And the cost will be charged to your credit card. Is there anything else I could help you with?
好的，我現在就幫您修改送貨方式。 費用會從您的信用卡中扣除。 請問還有什麼可以幫您嗎？
No, everything sounds fine. Thank you.
沒了，沒其它問題。 謝謝。
My pleasure. Thank you again for choosing Perfect Printers for all your printing needs.
我的榮幸。 再次感謝您選擇Perfect Printers為您提供印刷服務。
Let's Practice
Make it right.
A: ___________.
B : Hi. I’m just calling to check in on the brochure order we placed last week.
1.What can I do for you?
2.Is there any way to speed things up?
A: Could you give me your confirmation code?
B : __________________.
1. It’s 2398
2. They should arrive on June 20.
We haven’t received the
____ email yet.
1.speed things up
2.confirmation
Could I ___ the price and the delivery date?
1.confirm
2.confirmed
1.The dentist called her to ___ the appointment for tomorrow.
A.conform
B.confuse
C.confirm
D.coniform
2.Brochure is a type of very thin book which is similar to the ___.
A.novel
B.booklet
C.textbook
D.letter
3.Glossy means ____.
A.dark and rough
B.gloomy and shadowy
C.smooth and shiny
D.gleaming and dull
4.The event was ___ at the last minute when the speaker didn’t show up.
A.started
B.arranged
C.completed
D.canceled
DISCUSSION
Make a conversation with your teacher.
1.What do you think is the key to remember and organize the orders more efficiently?
