Unit 35
Hiring an account
manager
職場攻略/職業發展
English for the workplace/Communication in workplace
BRAIN STORM
Share your ideas with your teacher and try to make sentences.
What do you think is the job of an account manager?
VOCABULARY
Repeat these sentences after your teacher.
1. funding (n.) 資金
Where will we get the funding?
我們將從哪裡獲得資金？
2. account manager (n.) 客戶經理
As an account manager, I will manage your site.
作為客戶經理，我將管理您的網站。
3. candidate (n.) 候選人
She is a great candidate for the secretary position.
她是秘書職位的理想人選。
4. maintain (v.) 維持
It is so hard to maintain a happy face.
保持幸福的表情是如此困難。
5. social skills (phr.) 社交技巧
Your social skills is not good.
你的社交能力不好。
6. dedicated (adj.) 致力於
You are so dedicated in what you do.
您對自己的工作專心致志。
7. ensuring (v.) 確保
We will continue ensuring happiness.
我們將繼續確保幸福。
8. satisfaction (n.) 滿意
We will aim to get the customer’s satisfaction.
我們的目標是獲得客戶的滿意。
Dialogue
Read the dialogue aloud with your teacher.
Now that our company has all of this new funding, I think it’s time to hire an account manager. What do you think we should look for in a candidate?
現在公司有了這筆新資金，我覺得是時候招一位客戶經理了。 你覺得我們應該找個什麼樣的人？
Well, as an account manager your main focus is to maintain positive relationships with clients and customers, not run the daily affairs of the account.
嗯，作為一個客戶經理，主要工作的重點是積極與客戶保持聯繫，建立關係，不是處理客戶具體的日常事務。
So social skills are important?
所以說社交能力很重要？
Yes, definitely. It’s important for an account manager to know how to communicate well and be dedicated to ensuring the client’s satisfaction.
對，肯定地。 對於客戶經理來說，瞭解如何和客戶溝通，全心全意滿足客戶要求很重要。
So the role is more about soft skills?
就是說這個角色更多的是需要社交能力？
More or less. They serve as the interface between the customer and sales team. So they need to understand the customer’s demands, work with our team to meet those demands and generate more revenue for the company.
差不多。 他們的角色是成為客戶和銷售團隊溝通的橋樑。 所以他們需要了解客戶的需求，和我們的團隊一起來滿足需求，以此擴大公司的收益。
How much prior experience do you think they should have?
你覺得他們需要多少經驗？
Prior experience in business is useful, but being a successful account manager is more about having the right personality. Other skills can be trained whereas
personality can’t easily be changed.
之前有工作經驗很重要，但是客戶經理更多需要有合適的性格。 別的能力都能培訓，而性格是很難改變的。
Gotcha. I’ll make a job posting now.
知道了。 我現在就發招聘啟事。
Let's Practice
Make it right.
So social skills _______ important?
1.are
2.is
So the _____is more about soft skills?
1.role
2.rule
“He is the best candidate for the job.”
a person who is competing to get a job.
a person who will change a new job.
a person who is preparing for a job.
a person who is taking an exam
“Cooperative learning helps students improve their team-working abilities and social skills.”
A.The ability to compete with other people.
B.The ability to get along with other people.
C.The ability to learn from other people.
D.The ability to work in a team.
There were already some signs ____ to the weeks before their breakup.
A.prior
B.following
C.post
D.ahead
A : What is the story told by the new movie?
B : Yes, it is ___ the college life of Chinese students.
A.about
B.over
C.for
D.on
When she was asked the reason why she chose the company, she just answered that it was because she had happened to see the job ____ one day on campus.
A.hunting
B.posting
C.hiring
D.competing
DISCUSSION
Make a conversation with your teacher.
1.Have you ever met someone who is a social media manager?
