Unit 18
Formal apologies
職場攻略/辦公日常
English for the workplace/Communication in workplace
BRAIN STORM
Share your ideas with your teacher and try to make sentences.
Recall the time where you had to apologize for an unexpected mistake at work / school.
What did you feel?
What did you do?
VOCABULARY
Repeat these sentences after your teacher.
1. closed (adj.) 關閉
The store is closed for New Year.
這家商店新年關門了。
2. holiday (n.) 假期
Tomorrow is the Christmas Holiday.
明天是聖誕節假期。
3. online (adj.) 在線
Do you like online shopping?
你喜歡網上購物嗎？
4. specials (n.) 特價
They have a huge sale with lots of in-store specials
他們有很多店內特價商品，銷售量很大。
5. customers (n.) 客戶
I am one of the loyal customers.
我是忠實的客戶之一。
6. reopen (v.) 重新
The old bakery will reopen on Sunday.
舊麵包店將在周日重新開放。
7. sincerely (adv.) 真誠
We sincerely thank you for supporting us.
我們衷心感謝您對我們的支持。
8. apologize (v.) 道歉
I apologize for the delay in announcement.
對於延遲的發布，我深表歉意。
Dialogue
Read the dialogue aloud with your teacher.
Dear customers,
尊敬的客戶：
Our stores will be closed from Monday, December 23rd to Friday, December 27th for the winter holiday, Christmas.
我們的商店將於12月23日（星期一）至12月27日（星期五）因寒假而關閉。耶誕節
You can still shop on our website during this time. We’ll have tons of after-Christmas specials online, so check them out.
您仍然可以在此期間在我們的網站上購物。我們將在線提供大量的聖誕節後特價商品，因此請查看。
We will reopen our stores on Saturday the 28th from 11am to 5pm.
我們將在28日（星期六）上午11點至下午5點重新開店。
We sincerely apologize for any inconvenience caused. We look forward to seeing you again!
對於由此造成的不便，我們深表歉意。我們期待再次見到你！
Thank you for your patience!
感謝您的耐心等待！
Let's Practice
Make it right.
A : _________.
B : I see. Thank you for the notice.
1.Our stores will be closed for the Christmas Holiday.
2. Come in, please.
A : We sincerely apologize for any inconvenience caused.
B : ________.
1.I understand.
2.Are you sure?
We sincerely _________ for any inconvenience caused.
1.bad
2.apologize
We look forward to ________ you again!
1. making
2. seeing
We caused. sincerely inconvenience apologize for any
_________________________________
again! you seeing We look to forward
________________________________________________
DISCUSSION
Make a conversation with your teacher.
1.Do you have any experience where you were given a formal apology?
2.Do you have any experience where you are asked to give a formal apology to someone?
